Mystake stands out in a competitive market, and this step-by-step guide explains exactly how to make the most of it. Whether you are a new player exploring online casinos or a seasoned gambler looking for a fresh platform, understanding the mechanics from registration to withdrawals is essential. This guide covers prerequisites, registration, wagering calculations, licensing, payment methods, troubleshooting, and insider advice to help you navigate the platform efficiently.
Table of Contents
Prerequisites
Before you begin, ensure you have the following:
- A stable internet connection and a modern browser (Chrome, Firefox, Edge, or Safari).
- A valid email address and a mobile phone number for verification.
- At least one accepted payment method (credit/debit card, e-wallet, or cryptocurrency).
- Proof of identity (passport, driver’s license, or national ID) for the KYC process.
- Be of legal gambling age in your jurisdiction (typically 18 or 21).
- Understand that winnings from Curacao-licensed casinos may be subject to local income tax – check your local laws.
Registration
Follow these steps to create an account:
- Visit the platform’s homepage and click the Sign Up button (this bold is for a button label, not a keyword).
- Fill in the registration form with your email, username, password, and preferred currency.
- Verify your email by clicking the link sent to your inbox.
- Complete the phone verification by entering the SMS code.
- Make your first deposit using one of the available methods – minimum deposit amounts vary.
- Claim any welcome bonus (read the terms carefully, especially wagering requirements).
Wagering Calculation
Understanding wagering requirements is crucial to convert bonus funds into withdrawable cash. Most bonuses require you to wager the bonus amount (or deposit+bonus) a certain number of times.
Important: The following formula illustrates a typical calculation.
Let:
- D = deposit amount (e.g., €100)
- B = bonus amount (e.g., 100% match so B = €100)
- WR = wagering requirement multiplier (e.g., 40x)
- RTP = game return to player (e.g., 96% for slots)
Total wager needed = (D + B) × WR = (€100 + €100) × 40 = €8,000.
If you play a slot with 96% RTP, the expected loss during wagering is €8,000 × (1 – 0.96) = €320. Since your initial balance is €200 (D+B), you would need to be lucky to still have funds after meeting the requirements. Expected remaining balance = initial balance – expected loss = €200 – €320 = -€120 (i.e., you lose everything on average).
To improve odds, choose games that contribute 100% to wagering (usually slots) and avoid games with lower contribution (e.g., table games often contribute only 10–20%).
Licence & Player Protection
The platform operates under a Curacao eGaming license, which provides a baseline level of oversight. While Curacao-licensed casinos are not as tightly regulated as those from the UK or Malta, they still require adherence to anti-money laundering (AML) and know-your-customer (KYC) protocols. Player funds are typically held in segregated accounts, though it is advisable to check the specific terms. For disputes, you can contact the Curacao Gaming Control Board, but response times may be slow. Always set deposit limits and use self-exclusion tools if needed.
Deposits & Withdrawals
The platform supports multiple payment methods. Deposits are usually instant, while withdrawals may take 1–5 business days depending on the method. Below is a comparison of popular options:
| Method | Deposit Speed | Withdrawal Speed | Minimum | Fees |
|---|---|---|---|---|
| Visa/Mastercard | Instant | 1–3 days | €20 | None (platform) |
| Skrill | Instant | Up to 24 hours | €10 | None |
| Bitcoin | Instant (pending network confirmation) | Up to 48 hours | €20 equivalent | None (network fees apply) |
| Bank Transfer | 1–2 days | 3–7 days | €50 | Possible intermediary fees |
Always complete KYC before requesting a withdrawal to avoid delays. The platform is a mobile-optimized website and progressive web app (PWA) – launch it from your browser for a native-like experience.
When Things Go Wrong
Here are common issues and how to resolve them:
- Forgotten password: Use the “Forgot Password” link on the login page to reset via email.
- Withdrawal pending for days: First, check if you have met wagering requirements. If yes, contact support via live chat – they typically respond within 30 minutes.
- Account locked after 2FA failure: Contact support and provide identification to regain access. Ensure you have backup codes stored.
- Bonus not credited: Verify you entered the correct bonus code (if applicable). If not, contact support with a screenshot of the deposit confirmation.
- Game not loading: Clear browser cache, disable ad blockers, or try a different browser. The platform uses HTML5, so Flash is not required.
- Self-exclusion request: Submit a request via support email or through the responsible gambling section. The platform must process it within 24 hours.
Insider Advice
To maximize your experience, consider the following tips:
- Always read the bonus terms – look for hidden restrictions like maximum bet sizes or game exclusions.
- Use cryptocurrency for faster withdrawals and lower fees.
- Take advantage of the mobile PWA – add it to your home screen for one-tap access.
- Set a budget and stick to it – use the platform’s deposit limit tools.
Deposit vs Withdrawal Speed Comparison (Mini-Table):
| Payment Type | Deposit Speed | Withdrawal Speed |
|---|---|---|
| E-wallets | Instant | Within 24 hours |
| Cards | Instant | 1–3 days |
| Crypto | 5–30 min (network dependent) | Up to 2 hours after approval |
Common Questions
How do I make a deposit?
Log in, go to the cashier, select your preferred method, enter the amount, and confirm. Most deposits are instant.
What are the wagering requirements for the welcome bonus?
Typically, the welcome bonus has a 40x wagering requirement on the deposit plus bonus, but always check the specific offer terms as they can change.
Can I withdraw using a different method than my deposit?
Some platforms require withdrawals to be sent back to the original deposit method. Check the payment policy – if possible, you may need to verify the new method first.
Why is my withdrawal taking longer than expected?
Possible reasons: pending KYC verification, the withdrawal exceeds the daily limit, or the chosen method has processing delays. Contact support for clarification.
Is the platform safe?
Yes, it uses SSL encryption and follows KYC/AML protocols. However, as a Curacao-licensed casino, it may not offer the same level of player protection as EU-regulated sites.
How do I reset my password?
Click the “Forgot Password” link on the login page, enter your email, and follow the instructions sent to your inbox.
Can I play on my mobile?
Absolutely. The platform is fully optimized for mobile browsers and also works as a progressive web app (PWA) – no app store download required.
By following this guide, you can navigate the platform confidently, from registration to withdrawing your winnings. Always gamble responsibly and remember that the house always has an edge in the long run.
