Most iGaming guides are vague. This one is not — every step here is specific, actionable, and based on how the platform actually works.
Table of Contents
Getting Ready
- Check that Lucky Pays is legal in your jurisdiction and that you meet the minimum age requirement (usually 18 or 21).
- Prepare a valid government-issued ID, proof of address (e.g., utility bill), and any payment method you intend to use.
- Understand the wagering requirements: typically 35x the bonus amount, but free spins winnings may have separate conditions.
- Set a deposit limit that fits your budget – Lucky Pays offers responsible gaming tools.
- Know which games contribute to wagering: slots usually 100%, table games often 10% or less, and some games are excluded.
- Be aware of maximum withdrawal limits from bonus funds, which can range from 5x to 10x the bonus amount.
Registration
- Visit the Lucky Pays website and click “Sign Up”.
- Fill in your email, create a username and a strong password (mix uppercase, lowercase, numbers, symbols).
- Enter your personal details: full name, date of birth, address, and phone number. Ensure they match your ID exactly.
- Verify your email by clicking the link sent to your inbox.
- Complete the KYC (Know Your Customer) process by uploading your ID and proof of address. This must be done before any withdrawal can be processed.
Calculating Your Bonus
Let’s walk through a realistic example. Suppose you deposit $100 and claim the 100% Lucky Pays bonus, granting another $100 in bonus funds, plus 50 free spins on a popular slot. The free spins typically have a fixed value (e.g., $0.20 per spin), so 50 × $0.20 = $10 in free spin winnings. However, those winnings are added as bonus money with their own wagering requirement.
Total bonus funds: $100 (match) + $10 (free spin winnings) = $110. Total deposit + bonus: $100 + $110 = $210. The wagering requirement is applied to the sum of deposit and bonus (or just bonus, depending on terms – here assume 35x on deposit+bonus). So required playthrough = $210 × 35 = $7,350.
If you play a slot with 96% RTP, the expected loss from wagering is $7,350 × (1 – 0.96) = $294. But you also have a cash balance of $100 that you can withdraw after fulfilling the wagering. So net expected value before considering free spins: $100 − $294 = −$194 (expected loss). However, the free spins add expected winnings: if the free spin slot has 96% RTP and you win $10 on average, that $10 will also be subject to wagering. But the free spins themselves are “free” – you didn’t risk your deposit for them. So overall, the expected loss is mitigated.
To calculate your real expected return: (Deposit + Expected free spin winnings after wagering) − Expected loss from wagering. It’s complex, but the key is to always read the bonus terms for game contributions and maximum bet limits.
Money In, Money Out
| Payment Method | Deposit Minimum | Deposit Time | Withdrawal Minimum | Withdrawal Time |
|---|---|---|---|---|
| Visa/Mastercard | $10 | Instant | $20 | 2–5 business days |
| Skrill | $10 | Instant | $20 | 24–48 hours |
| Neteller | $10 | Instant | $20 | 24–48 hours |
| Bank Transfer | $20 | 1–3 business days | $50 | 3–7 business days |
| Cryptocurrency | $20 | Instant | $50 | Up to 24 hours |
When you’re ready to deposit, head to Lucky pays bonus and choose your preferred method. Remember that bonuses are often tied to specific payment methods.
Security Overview
Lucky Pays uses 128-bit SSL encryption to protect your data and transactions. The platform holds a Curacao eGaming license, which means it operates under regulatory oversight. For EU players, note that winnings from Curacao-licensed casinos may be subject to local income tax – always check your country’s tax laws. Two-factor authentication (2FA) is available for an extra layer of account security.
Common Problems & Fixes
- KYC rejection: Your documents may be blurry or expired. Resubmit clear, valid documents and contact support if needed.
- Withdrawal pending for days: Verify your account first. If approved, wait for the processing time (up to 72 hours for e-wallets). Contact live chat if it exceeds.
- Bonus not credited: Ensure you used the correct bonus code and met the minimum deposit. Clear browser cache or try a different device.
- Game not loading: Update your browser, disable ad-blockers, or switch to a different device. Lucky Pays works as a progressive web app (PWA) – launch it from your browser’s home screen.
- Self-exclusion request: Contact support immediately or use the account settings to lock your account for a chosen period.
Worth Knowing
If your withdrawal is delayed beyond the stated processing time (e.g., 48 hours for e-wallets), follow these steps:
- Check your email for verification requests – you may need to provide additional documents.
- Log in and check the withdrawal status in your account history.
- If still pending after 72 hours, contact Lucky Pays support via live chat with your transaction ID.
- As a last resort, email the compliance team at compliance@luckypays.com (fictitious) and wait for a response within 24 hours.
- If unresolved, you can escalate to the Curacao eGaming licensing authority.
Common Questions
What are the wagering requirements for the Lucky Pays free spins?
Winnings from free spins are typically subject to a 35x wagering requirement, which must be met before you can withdraw.
How long do Lucky Pays free spins last?
Free spins usually expire within 24–72 hours after being credited, so use them promptly.
Can I withdraw bonus funds immediately?
No, you must first complete the wagering requirements. Any attempt to withdraw before that forfeits the bonus and winnings.
Is there a maximum win from the free spins?
Yes, often capped at $50 or 10x the spin value. Check the specific terms for your offer.
Does Lucky Pays offer a no-deposit bonus?
Occasionally, no-deposit free spins are offered to new players, but they come with higher wagering and lower max cashout limits.
Why was my withdrawal rejected?
Common reasons include incomplete KYC, exceeding maximum withdrawal limits from bonuses, or violating bonus terms (e.g., using low-contribution games).
Can I use multiple payment methods?
You can deposit with different methods, but many bonuses require using the same method for withdrawal.
Is Lucky Pays available on mobile?
Yes, the site is fully optimized for mobile browsers, and you can add it to your home screen as a PWA for faster access.
What if I forget my password?
Use the “Forgot Password” link on the login page to reset it via email.
This guide equips you with the numbers and steps to navigate Lucky Pays confidently. Always gamble responsibly and stay informed about the terms.
