Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it.
Table of Contents
Prerequisites
- A valid email address and phone number for account verification.
- A government-issued ID (passport, driver’s license, or national ID card) for KYC.
- A stable internet connection and a modern browser (Chrome, Firefox, Safari).
- A supported payment method: Visa, Mastercard, Skrill, Neteller, or bank transfer.
- Be at least 18 years old or the legal gambling age in your jurisdiction.
- Understand that Curacao-licensed casinos may require you to report winnings for local income tax.
Registration
- Visit Stay casino and click the “Sign Up” button.
- Fill in your email, create a username, and set a strong password (include numbers and symbols).
- Select your country of residence and preferred currency.
- Agree to the terms and conditions — read the bonus rules carefully.
- Confirm your email via the link sent to your inbox.
- Complete the optional phone verification by entering the SMS code.
- Proceed to the cashier to make your first deposit and claim the welcome bonus.
Bonus Math
Most welcome offers at this casino consist of a 100% match bonus up to $200 plus 50 free spins on a selected slot. Here’s how the wagering requirement works with a real example.
Example calculation:
- Deposit: $100
- Bonus: $100 (100% match)
- Free spins winnings: $20 (typical average from 50 spins at $0.20 each)
- Total bonus funds: $100 + $20 = $120
- Wagering requirement: 35x (bonus + free spins winnings) = 35 × $120 = $4,200
You must place $4,200 in bets before any withdrawal. If the game contribution is 100% for slots and 10% for table games, focusing on slots is faster. Expected loss during wagering at 96% RTP: $4,200 × (1 – 0.96) = $168. Net expected value: $120 (bonus) – $168 = -$48, meaning the bonus is slightly negative. To improve odds, choose high-RTP slots (98%) to reduce expected loss to $84.
Is It Safe?
Security and fairness are major concerns. The platform uses 128-bit SSL encryption to protect your data and funds. It holds a Curacao eGaming license (No. 365/JAZ), which requires periodic audits of RNG games. However, Curacao regulation is lighter than MGA or UKGC; winnings from Curacao-licensed casinos may be subject to local income tax in your home country. Always check your local laws. The casino also promotes responsible gambling through deposit limits, time-outs, and self-exclusion tools.
Financial Operations
| Method | Min Deposit | Min Withdrawal | Withdrawal Time |
|---|---|---|---|
| Visa/Mastercard | $10 | $20 | 3–5 business days |
| Skrill | $10 | $20 | 24–48 hours |
| Neteller | $10 | $20 | 24–48 hours |
| Bank Transfer | $25 | $50 | 5–7 business days |
| Cryptocurrency | $20 | $20 | Instant–2 hours |
All deposits are instant. Withdrawals are processed within 24 hours after account verification. Crypto withdrawals have no additional fees, while fiat methods may charge a small percentage.
Troubleshooting
- Account verification rejected: Ensure your ID photo is clear, all four corners visible, and the document is not expired. Re-submit with a utility bill showing your address.
- Bonus not credited after deposit: Check if you entered the bonus code correctly. If the code was auto-applied, contact live chat to activate it manually.
- Withdrawal pending for days: Make sure your wagering requirement is 100% completed. If it’s met, contact support — sometimes KYC re-verification is triggered.
- Game freezes or does not load: Clear browser cache, disable ad-blocker, or try a different browser. If using the progressive web app, update it by visiting the site again.
- Self-exclusion request ignored: Send a formal email to the compliance team with your username and a clear request. Follow up via live chat and save the ticket ID.
Common Questions
How long does the KYC process take?
Usually 24–48 hours after you submit all required documents during business days.
Can I claim free spins without a deposit?
Yes, the casino occasionally runs no-deposit free spins promotions for new and existing players — check the “Promotions” page.
Is there a mobile app?
The casino offers a mobile-optimized website and a progressive web app (PWA) that you can add to your home screen from the browser.
What games contribute 100% to wagering?
Most slot games contribute 100%. Table games and live dealer typically contribute 5–10%. Always check the terms of your specific bonus.
How do I change my password?
Go to “My Account” → “Security” → “Change Password”. Enter your current and new password, then save.
Can I withdraw my deposit before meeting wagering?
No, if you have an active bonus and withdraw, you forfeit the bonus and any winnings from it. Wait until the wagering is complete.
What is the maximum bet allowed with an active bonus?
Typically $5 or €5 per spin or round. Exceeding this may void the bonus.
Insider Advice
For the best return to player (RTP), focus on video poker (99.5% with optimal strategy), blackjack (99.5% with basic strategy), and high-RTP slots like Blood Suckers (98%) or Starburst (96.1%). Avoid progressive jackpot slots (often below 90% RTP) and keno (typically 85% RTP) — they eat your bankroll faster. In the bonus frenzy, playing low-variance slots with high RTP helps you clear wagering with a smaller expected loss.
This guide covers the essential steps to get started, claim bonuses, and withdraw smoothly. Always gamble responsibly and never chase losses.
